Saturday, December 15, 2007

Ask Realty Times

Question: Do foreclosed or REO homes sell for less money than other occupied homes? If so, what's the percentage?

Answer: This is a more complex question then anyone might believe, but allow me to offer a brief overview.

We know there are a huge number of foreclosures in the U.S. and that the numbers are rising. For instance, the foreclosure listing service RealtyTrac.com reports that in October foreclosures were up 94 percent over the same month last year.

The difference between fair market values and the sale price for distressed properties is called the "foreclosure discount" and some of the homes listed by RealtyTrac sell at enormous price reductions. However, in some markets there is little or no discount. Thus the size of the discount depends on local market conditions. In general terms, the more distressed homes available for purchase -- the larger the percentage of foreclosures and REOs relative to all homes being sold in a given market -- the greater the foreclosure discount.

Homes which have been foreclosed are sold at auction. The lender typically bids the amount of the loan in an effort to recapture the value of the principal, but this is not always the case. If the property does not sell at auction then the lender has made the winning bid and takes title to the property as "real estate owned" -- a REO.

Is it better to buy at auction or from the lender? The answer depends on the local market and the lender. In some markets, you can buy REOs in big numbers, say 100 or 1,000 at a time, and with significant discounts. In other cases, you can buy foreclosures one-by-one.

In considering foreclosures and REOs you have to look at more than price. Yes, there may be a discount, but what repairs will be required? Will you have to evict former owners? Squatters? In some cases foreclosures will be a bargain even with expenses, but not always.

If foreclosures seem interesting, you want to check the listings with care, work with an experienced broker and attorney, and have cash available for acquisition, repair and retention. Foreclosure professionals try to turn over properties as quickly as possible to reduce carrying costs, maintenance and security expenses, generally in six months or less -- and sometimes in just a few days if the property can be wholesaled to a contractor or investor for repair.

Question: I purchased my home in March. Everything has worked fine until now -- when the heat pump went out. I called my home warranty company, who -- slowly -- called a heating professional to come out and take a look. Two weeks later I still don't have a working heat pump! First the part wasn't in stock. Then that part wouldn't fit. Then the part wouldn't work -- the heat wouldn't shut off! And finally, one of the experts pointed out that the part wasn't the same one being replaced -- it was a cheaper, less effective version.

I have sat home numerous days -- from work -- and evenings either waiting for the guy to show up, or waiting for the next guy to come and fix what the first, or second, or third guy couldn't. Is this my home warranty company's fault? What rights do consumers have in these situations?

Answer: If you're in a cold climate then waiting several weeks to get the heat fixed is not acceptable. It surely would not be acceptable for a landlord and it is not acceptable for a warranty company either.

If the property is old enough then it may well be difficult to get a proper part. As to your "expert" and their "expert," once you get into the world of dueling experts you'll likely need a third one to referee.

Check with your warranty company to see if they have a complaint department or a supervisor. If not, call the consumer affairs department of your state attorney general's office. Beyond that, check with them to see in the future if you can simply have repairs made and then send the bill to them, arguing that a bum heater in cold weather is a threat to health and hearth.

Take a look at HomeWarrantyReviews.com for additional information.

Question: I've been saving money for the last decade to build my dream house -- and now the time is finally here! As far as location, I'm pretty flexible. I rent in the city of Portland metro area now, but would like to be further out from the city center. How would you recommend going about choosing a builder? Are there certain certifications I need to look for?

Answer: I look at home building as a craft. One "builder" and a second "builder" with equally wonderful credentials may well create homes with vastly different levels of quality and cost.

I also view building as a localized business. Once you have identified where you want to build, go down to the building permits office and see which builders are active in your area. Drive by projects, see which ones look interesting, and then speak with builders. Ask builders if you can speak with recent clients in the area -- ask about their experience.

Or if you like a particular home, send a note to the owners and ask if they would recommend their builder.

Question: My husband and I are considering moving back East to live near my family. We aren't in any real rush, but want to move in the next year or so. Is there a certain season that's better than others for selling?

Answer: I have a view regarding this question which is probably different than a lot of brokers: I say any time is the right time to sell. Here's why:

Many areas have active real estate "seasons" when most transactions occur. If you think about this you realize that to have these transactions you need both buyers and sellers. In slower times you simply have fewer buyers and fewer sellers -- however, if there is balance between those who want and those who have then selling times should be about the same.

Of course, if there's a particular time of year when your home looks great, maybe because everything is in bloom, then the opportunity to market in such a favorable environment should not be overlooked.

Question: I've been a landlord for years, but recently I rented out to some tenants who constantly have loud parties -- bothering neighbors with whom I generally have a good rapport. I'm also concerned that the home may not be being taken care of. Do I have any recourse?

Answer: How loud is loud? Some police departments and environmental health agencies actually have meters to measure such things -- if someone is above the limit they can get a citation.

You need to ask if the neighbor's complaints are reasonable -- say band practice on a week night. If yes, then perhaps the best approach if you know the tenants and have good relations with them is to sit down, explain your concern and alert them to the possibility that the neighbors could seek help from the police or local government.

If the neighbor's concerns are not reasonable, then you should still sit down with the tenants and discuss the complaints anyway so they know what's going on. It may well be that noise concerns are a pretext, the real issue is some other matter with the neighbors.

A common lease provision includes language which says an owner can deem a tenant "undesirable" and terminate a lease if the tenant, his family, guests, or employees cause annoyance to neighbors. Check your lease for such language and then ask an attorney if it's actually enforceable. If yes, then perhaps a gentle warning letter to the tenants would be appropriate.

Question: A few years ago I purchased a home with a subprime mortgage. I put no money down and have been making interest only payments. I am getting worried, as I don't think I'll be able to make the new, higher payments when they start up next year. I don't want to move out of my home. I love it here! Any advice?

Answer: Yes, refinance now with a conventional loan or the FHASecure program. However, check your loan papers to assure that you do not set off a prepayment penalty -- if there's one in your loan then if possible you'll want to wait until the penalty period ends before refinancing.

What you have -- to be polite -- is a toxic loan, what lenders describe as "nontraditional" financing. It will be difficult if not impossible to get another interest-only loan with nothing down in many markets. Thus you will need either equity in the home or cash to reduce the mortgage balance when you refinance.

Given your situation it would be a good idea to start saving now so that you can carry the property at a higher monthly cost if that is necessary for a few months to avoid the prepayment penalty. Make a point of paying all bills in full and on time to maintain your credit standing. Speak with lenders now about replacement financing.

Question: I'm looking to become a real estate agent. I love the idea of helping people find their dream homes! Is there a way I can take classes and still keep my full-time job? Where do I go about finding out more about school.

Answer: This should not be a problem. Hundreds of thousands of newly-minted salespeople enter the real estate market each year, so there are plenty of classes available.

Educational requirements vary by state. For specifics, speak with your local Realtor association, individual brokers and check the phone book (does anyone do that anymore?) for real estate schools. You may be able to find night and weekend classes that will qualify you to take the licensure exam.

Have a real estate question? Send your inquiry to Ask Realty Times. Because of the volume of mail received, Mr. Miller cannot respond to questions individually or privately. Published letters may be edited for space and style. For comments regarding other Realty Times articles, please contact individual authors by pressing here. For past columns, please press Ask Realty Times.

This column is designed to provide accurate and authoritative information in regard to the subject matter covered. It is made available with the understanding that neither the author nor the publisher is engaged in rendering legal, accounting, or other professional services. If legal services or other expert assistance is required, the services of a competent professional person should be sought.

"

Real Estate Designers offers totally innovative solutions for your software
development, Internet programming,

real estate web design
and hosting needs. Our service includes domain name
registration and real estate web design. Real Estate Designers provides the
complete solution including design, application development and marketing.

"

Real Estate Designers offers totally innovative solutions for your software development, Internet programming, real estate web design and hosting needs. Our service includes domain name registration and real estate web design. Real Estate Designers provides the complete solution including design, application development and marketing.




source: realtytimes.com

Reaching Out to NASCAR Nation

In 1999 and 2000, Checkers Drive-In Restaurants was struggling to recover from a serious spin-out in the race for the quick-service winner’s circle. On the verge of bankruptcy and delisting by NASDAQ, the Tampa, Florida-based double drive-thru concept was in trouble.

“People questioned whether we were going to survive,” says Rich Turer, vice president of marketing for Checkers/Rally’s.

When a new management team took the controls one of its first goals was to get the company back on the fast track to profitability and positive brand positioning. With a cash infusion to give the company’s finances a jump-start, Checkers/Rally’s decided to rebuild its brands’ visibility and positive positioning by becoming the official burger of another prominent hometown turnaround team, the National Football League’s (nfl) Tampa Bay Buccaneers.

Checkers/Rally’s sponsorship deal included signage, product sales, and giveaways at Buccaneers home games as well as special product bundles and promotional products at the chains’ units.

“We viewed it as one way to communicate a sense of our new stability in our home market,” Turer says. “And, based on our success in Tampa, we decided to expand our sponsorship efforts to teams in other key markets, including New Orleans and Atlanta.”

Although the company no longer sponsors the Buccaneers, its current roster includes three NFL teams—the Miami Dolphins, the Indianapolis Colts, and the Atlanta Falcons—and Major League Baseball’s Tampa Bay Devil Rays. On the collegiate level, Checkers/Rally’s has sports sponsorship deals with the University of Florida Gators, the Florida State Seminoles, and the University of Louisville Cardinals.

But the Checkers/Rally’s sports marketing engines really revved up into high gear in 2003 when it signed on for its first national affiliation, taking over the exclusive quick-service restaurant category sponsorship of the Indianapolis Motor Speedway after former sponsor McDonald’s contract expired.

As the official hamburger of the Brickyard 400, a NASCAR Winston Cup Series Event, and the Indianapolis 500, the premiere IRL IndyCar Series race, Checkers and Rally’s are entitled to sell their food at the speedway, use the Brickyard 400 and Indianapolis 500 logos in advertising and marketing materials, and post on-track signage. The brands can also take advantage of other national media-placement opportunities in and around the races.

“Our demographic has always been people with cars and our double- drive-thru concept focuses on speed and teamwork, so the tie-in was a natural,” Turer says. “Our restaurants are also heavily concentrated in the Southeast and Midwest, where there are 75 million NASCAR fans.”

Those numbers were enough to convince the majority of Checkers/Rally’s franchisees to put up the funds to make the deal possible, although the relationship between the brands and their operators were less than perfect at the time. “Until the turnaround, relationships between the franchisees and management had been nominal at best,” Turer says. “We saw this as an opportunity to move the relationship, as well as the brand, forward.”

Today, Checkers/ Rally’s has integrated its motorsports affiliation throughout it brands. Six of Checkers/Rally’s restaurants operate throughout the Indianapolis Motor Speedway, themed combo meals and mini-collectibles are sold on and off the track, race logos are included on packaging and advertising artwork, and events such as the Checkers/Rally Pit Stop Challenge and burger-eating contests are becoming commonplace.

Sports sponsorship has made it possible for Checkers/Rally’s to team up with household names. In 2006, the chain partnered with Coca-Cola to take modular motion-racing simulators, show cars, and celebrity drivers on a tour of Checkers/Rally’s locations during the NASCAR season. This holiday season, Office Depot will run an in-store cross promotion with the burger brand. These collaborations with big box retailers could lead to even bigger and better things for Checkers/Rally’s, including possible real-estate sharing opportunities. “For us, taking our place among bigger Fortune 500 and Fortune 100 companies as a name sponsor of such a major sport was a way of helping us to look bigger than we were,” Turer says.

Restaurant marketing strategist Aaron Allen, founder and CEO of Heathrow, Florida-based Quantified Marketing Group, isn’t surprised at the Checkers/Rally’s marketing mojo.

“Brand association is a powerful thing and strategic alliances among like-minded brands can help stretch each partner’s budget and enhance each one’s credibility,” Allen says. “People buy brands that are reflections of how they see themselves, so particular celebrities, sports, or music programs can be very helpful in pulling in specific demographics.”

To wit: Sonic Drive-In recently signed on as exclusive presenting partner of Nashville Star, USA Network’s country-music talent search, now in its fifth season. According to Sonic, the sponsorship will involve “all three phases of the Nashville Star franchise (casting, live, show, concert tour),” and, “will span across all major marketing components, including but not limited to signage at auditions, in-show integration, tagged on-air and custom integrated promo spots, consumer print advertising, radio campaigns, and grassroots marketing as well as an exclusive sponsored presence on the show’s official web site.”

"

Real Estate Designers offers totally innovative solutions for your software
development, Internet programming,

real estate web design
and hosting needs. Our service includes domain name
registration and real estate web design. Real Estate Designers provides the
complete solution including design, application development and marketing.

"

Real Estate Designers offers totally innovative solutions for your software development, Internet programming, real estate web design and hosting needs. Our service includes domain name registration and real estate web design. Real Estate Designers provides the complete solution including design, application development and marketing.



source: qsrmagazine.com

Market Conditions

In the first quarter of 2007, sales increased over 8 percent in Bethlehem, PA. Average sales price was up as well.

Notes one local expert, "This tree-lined city brings great opportunities for the investors, as well as potential homeowners."

The average sales price is at $222,000 -- down only slightly from 2006. Days on market varies depending on the price range. Home sell quickest under $250,000. The slowest selling homes are in the "over $500,000" range, which has a large inventory of available homes at this time.

"

Real Estate Designers offers totally innovative solutions for your software
development, Internet programming,

real estate web design
and hosting needs. Our service includes domain name
registration and real estate web design. Real Estate Designers provides the
complete solution including design, application development and marketing.

"

Real Estate Designers offers totally innovative solutions for your software development, Internet programming, real estate web design and hosting needs. Our service includes domain name registration and real estate web design. Real Estate Designers provides the complete solution including design, application development and marketing.




source: realtytimes.com

Radiant Systems Launches TakeOut Solution

ATLANTA--(BUSINESS WIRE)--Expanding its portfolio of innovative technology for the hospitality industry, Radiant Systems, Inc. (NASDAQ: RADS) announces the launch of the Aloha TakeOut solution. Aloha TakeOut is an add-on software module for the industry-leading Aloha Point-of-Sale solutions that enables restaurants to manage take-out orders more efficiently, delivering faster service and higher quality food, creating an exceptional guest experience.

“Take-out orders represent a growing share of our restaurants’ total sales, and we needed a technology solution that would streamline this process and help ensure our take-out diners receive the quality food and service they expect from Pei Wei,” said KC Moylan, chief operating officer at Pei Wei Asian Diner. “Aloha TakeOut is addressing this need with robust, yet simple-to-use, software that can be implemented easily with our existing POS infrastructure.”

Serving customers off-premise is a growing trend in the table service and quick casual restaurant market. Today’s busy consumer desires the convenience of eating at home without sacrificing food quality, while restaurant operators are seeking new ways to generate revenue and margin from existing real estate and equipment assets. The convergence of these trends has driven a rapid increase in demand for and availability of take-out service from table service and quick casual restaurants. With this evolution of the service model comes the need for new technology capabilities that traditional point-of-sale (POS) platforms do not offer. Through their POS systems, restaurant operators must be able to associate orders with customer names rather than table numbers, balance food preparation with expected customer arrival times, and ensure guests experience minimal time waiting once they arrive to pick up their orders.

“Increasing sales is the main goal of the growing take-out service model. Providing take-out service effectively requires a very specific set of new capabilities that go beyond the core POS functionality that is commonplace today. These new take-out capabilities need to be added to the POS workflow without complicating traditional dine-in guest service and overall restaurant operations,” said Jeff Hughes, vice president of hospitality products at Radiant Systems. “Aloha TakeOut delivers the necessary capabilities to drive sales and support take-out service in a way that is seamless and extremely cost-effective for the operator.”

The Aloha TakeOut solution streamlines take-out service with advanced features such as caller ID, an order management queue, internet-style searches for guest names and orders, repeat prior order and future delayed order features, and a robust guest database with multiple addresses and phone numbers, VIP status, and a notes section. These features are presented through an intuitive user interface that minimizes steps needed to complete an order and payment. Together they offer the restaurant operator increased productivity, improved service speed, and enhanced management analysis along with the ability to maintain high quality food and an excellent guest experience.

Radiant Systems will be showcasing Aloha TakeOut as part of its end-to-end technology solution for restaurant operators at the FoodService Technology Exposition (FS/TEC) in Atlanta, Ga., Oct. 11-13, 2007, booth #3041.

About Radiant Systems, Inc.

Radiant Systems, Inc. (www.radiantsystems.com) is a global leader in providing innovative technology to the hospitality and retail industries. Offering unmatched reliability and ease of use, Radiant's hardware and software solutions are deployed in more than 85,000 restaurants, retail stores, cinemas, convenience stores, fuel centers, and other customer-service venues across more than 100 countries. Radiant serves the needs of its customers through the dedication of more than 1,100 employees, 325 certified sales and service partners, and 1,800 field service representatives around the world. Founded in 1985, the company is headquartered in Atlanta with regional offices throughout the United States as well as in Europe, Asia and Australia.

About Pei Wei Asian Diner

Pei Wei Asian Diner, (pronounced pay way), is a quick-casual restaurant, owned and operated by P.F. Chang's China Bistro, Inc. The Pei Wei menu features classic Asian favorites cooked to order using contemporary recipes.

Pei Wei offers attentive counter service in a fun and casually-hip restaurant. Guests order from the counter, take a seat and the food is delivered directly to them. Pei Wei features an exhibition kitchen, where guests can enjoy the sights, sounds and smells of their food being prepared right in front to them.

This press release may contain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to financial results and plans for future business development activities, and are thus prospective. Forward-looking statements include all statements that are not statements of historical fact regarding intent, belief or current expectations of the Company, its directors or its officers. Investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements. Among the key risks, assumptions and factors that may affect operating results, performance and financial condition are the Company’s reliance on a small number of clients for a large portion of its revenues, fluctuations in its quarterly results, its ability to continue and manage its growth, liquidity and other capital resources issues, competition and the other factors discussed in detail in the Company’s periodic filings with the Securities and Exchange Commission. The Company undertakes no obligation to update any forward-looking statements.

"

Real Estate Designers offers totally innovative solutions for your software
development, Internet programming,

real estate web design
and hosting needs. Our service includes domain name
registration and real estate web design. Real Estate Designers provides the
complete solution including design, application development and marketing.

"

Real Estate Designers offers totally innovative solutions for your software development, Internet programming, real estate web design and hosting needs. Our service includes domain name registration and real estate web design. Real Estate Designers provides the complete solution including design, application development and marketing.




source: qsrmagazine.com

Another View

Valerie Daniels-Carter, president and CEO of one of the nation’s largest quick-serve holding companies, offers her views on where the industry is and where it might be headed.

This is a shortened version of an interview that appears in the June 2006 issue of QSR. To get the full QSR interview delivered to your door twelve times per year, subscribe to QSR.

Valerie Daniels-Carter started her career in quick-service with one Burger King unit in 1984. Twenty-two years later, she has parlayed that store and lessons learned from a previous life as a bank executive into V&J Holdings, a Milwaukee-based holding company with assets that include 36 Burger King and 70 Pizza Hut stores, in addition to a real estate and investment arm. Combined, her two quick-service brands brought in $85 million in sales last year for subsidiary V&J Foods.

As a veteran franchisee and one of the industry’s most successful operators, V&J Holdings CEO and President Carter is able to offer a unique perspective on quick-service and where the segment’s future might lie.
What drew you to the quick-service industry?

I was in banking and finance. I worked for First Wisconsin National Bank, now U.S. Bank. I’ve had an entrepreneurial-type spirit ever since I was a child. I had the opportunity to look into a program that in 1982 was considered to be somewhat cutting edge.

There was a lack of diversity within the Burger King system. And Burger King created a program to attract minority owners.

How did you learn about the program?

The initiative was publicized through the black media. It was in Black Enterprise and, I believe, Ebony. I contacted Burger King in concert with Operation PUSH, the Rainbow/PUSH Coalition. They had an initiative called The Covenant. The goal was to try to bring parity within the fast-food industry based on demographics and populations and consumer consumption. This covenant was specifically with Burger King. And because Burger King had such a high penetration of African-Americans as consumers, it really was a win-win for both the Rainbow/PUSH Coalition and Burger King Corporation.
How did you become involved with the Pizza Hut brand?

I became a Pizza Hut franchisee in 1997. They were divesting some of their company markets, and they were looking for operators who had the capacity to operate larger fields. They approached us. We looked at the Upstate New York market and agreed to join with them. At the time, we picked up 61 units.
Have your standards made it difficult to find qualified managerial candidates?

I’ve found that it is not just about the pool of qualified applicants; it’s what the qualified applications are looking for from an employer. It is a mutual, kind of reciprocal, relationship. We have a responsibility to the employee, and the employee has a responsibility to the organization.

It really has a lot to do with how you’re treated. You don’t win 100 percent, but my basic philosophy is if you treat individuals the way you want to be treated—with the same level of respect and the same level of professionalism—they’ll, in turn, sell the company for us. Many who come to our company come by referral from individuals currently working for the company.

We’ve experienced labor shortages like everyone else but not to the degree that others have. I think that has a lot to with the relationship we have with employees.
Is Burger King going public a positive or negative thing for V&J?

We expected at some point there would be an initial public offering, so it did not come as a surprise for us. We view the IPO from this perspective: To the degree that it can enhance and build the value of the organization and have a positive impact within the communities that V&J serves, we support it.

There will clearly be some changes to the structure of Burger King as we know it today. Hopefully, it will be for the betterment of the organization.
Probably the biggest change is the level of competition. There has always been healthy competitive positioning for second or third, but the regional players have now posed a different threat to some of the national brands.”
What kind of changes are you anticipating?

Anytime a company goes from being privately held to publicly held there are changes in reporting. There will be certain administrative mandates that currently don’t exist placed on the organization. To the degree of what all of those changes will be we haven’t defined, and we don’t know. But we know there will be some.
From your perspective, what caused the rift between Burger King and the NFABK last summer?

As long as you have differing of opinions, you are going to have, at some point in a relationship, individuals who don’t see things eye to eye. Burger King is a resilient brand. The fact it’s had 11 CEOs in the last 15 years, or something like that…The statistics are not in their favor as they relate to stable management. But the brand has been able to survive. The brand has been able to remain a successful fast-food giant in America and worldwide. That speaks volumes.

You’re always going to have individuals who have points of view. Sometimes they match, and sometimes they don’t. What happened last year was that there were individuals who had differences of opinion. They can work through those issues. They’ve done it historically, and I think they’ll be able to do it moving forward.

"

Real Estate Designers offers totally innovative solutions for your software
development, Internet programming,

real estate web design
and hosting needs. Our service includes domain name
registration and real estate web design. Real Estate Designers provides the
complete solution including design, application development and marketing.

"

Real Estate Designers offers totally innovative solutions for your software development, Internet programming, real estate web design and hosting needs. Our service includes domain name registration and real estate web design. Real Estate Designers provides the complete solution including design, application development and marketing.





source: qsrmagazine.com